Home Forums Newsletter Plugin Support Regarding change of profile and unsubscribe

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  • #17182
    justulike
    Participant

    hi,

    I have installed the plugin. and tested. but in the newsletter received in my email, the unsubscribe link is not working, the system showing:

    The subscriber was not found, it probably has already been removed. No further actions are required. Thank you.

    and when I click change profile, it shows:

    No subscriber found.

    what should I do?

    thx

    #17203
    Stefano
    Keymaster

    If the system shows that message it means the subscriber is already unsubscribed or the token has been changed and the link is no more valied. Try to send a second test to a test subscriber which is actually subscribed and confirmed.

    #17250
    justulike
    Participant

    yes, I did that. I have tested several times. test subscriber cannot unsubscribed or change profile

    u may try here: http://www.ultramarathon.hk/

    #17286
    Stefano
    Keymaster

    Hi, can you send me (stefano@thenewsletterplugin.com) a profile or unsubscribe url? The ones in test newsletters for example.

Viewing 4 posts - 1 through 4 (of 4 total)
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