Home Forums Newsletter Plugin Support Problems with Extra profile fields in Subscription form

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #16603
    Beppe Enrici
    Participant

    Hello,

    I’m trying to add an optional text field in in Subscription Form > Extra Profile Fields; but if I fill all fields in the form, leaving only this one empty (it’s optional) I see the error message… I can complete subscrption just adding some test in this fields… how can I solve this?

    Thanks

    #16680
    beweb
    Participant

    I’ve the same problem too.
    Pls can someone Support operator give us the solution?

    thanks

    #16693
    Stefano
    Keymaster

    Uhm, are you saying all the extra fields are forced to be “required” on the subscription form?

    #16694
    Stefano
    Keymaster

    And on form configuration are they set as “optional”?

    #16696
    Beppe Enrici
    Participant

    Yes! You can see the subscription form here: http://www.sistemaabitare.org/newsletter/

    The extra field “Altro” is set as optional, but if you dont’ write anything you can’t complete subscription…

    #16698
    beweb
    Participant

    Hi Stefano, Thanks for answering.
    yes: I set the Rule of an Extra Profile Field to Optional,
    but if I don’t fill it in, It displays an error message box as if it were mandatory.

    How can I fix it soon please?

    It is very important for me. This is the only trouble I’ve encountered with your plugin.
    For everything else it seems just perfect and I would like to suggest the purchase of the premium version to my customers.

    I await hopeful your reply 🙂
    [So I can say that technical assistance was excellent too ;)]

    #16709
    Beppe Enrici
    Participant

    Any idea to solve this problem? Thanks

    #16713
    Stefano
    Keymaster

    Should be solved on version 3.8.3

    #16714
    Beppe Enrici
    Participant

    I will update the plugin, thanks a lot

Viewing 9 posts - 1 through 9 (of 9 total)
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