Home › Forums › Newsletter Plugin Support › problem with wordpress version 3.6-it

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  • September 9, 2013 at 11:59 am #9140
    danielecavagna
    Participant

    Hello, I hope someone can help me.
    I use the newsletter plugin and I like it. The problem started when I upgraded the wordpress version to 3.6-it. The plugin is disabled and I can’t see it in the plugins page. On the server there are all the files, but wordpress tell me that there is a problem with the files of the newsletter plugin.
    What can I do for restart the plugin? I can’t lose the files because I have 12.000 subscribers for the newsletter…
    Thankyou

    September 9, 2013 at 12:38 pm #9141
    Stefano
    Keymaster

    Delete the plugin folder, disable it, and reinstall it.

    September 9, 2013 at 3:02 pm #9144
    danielecavagna
    Participant

    Hi Stefano,
    but in this way I lose all my subscribers.
    I remember you that I want preserve the subsribers detail, so I can’t simply delete the folder on the server and reinstall the plugin.
    In what way can I do it? What is the folder, on the server, that I have to save and copy?

    September 9, 2013 at 3:17 pm #9145
    Stefano
    Keymaster

    You subscribers are stored on the database not in the file system.

    September 10, 2013 at 10:21 am #9165
    danielecavagna
    Participant

    Thank you Stefano,
    problem solved.

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