Home Forums Newsletter Plugin Support problem with sendgrid

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  • #16140
    l2gshop
    Participant

    Hello
    I have installed the plugin for test it because i wish change mailpoet with your plugin.
    but i have problem configuring my sendgrid account.
    the mail test give me: SMTP -> ERROR: Failed to connect to server: Connection timed out (110)SMTP connect() failed

    wich is the problem? https://www.dropbox.com/s/7q5ztpmotxmtdpi/Screenshot%202015-05-11%2007.48.05.png?dl=0
    i used my login and password like wrtite in sendgrid.

    regards
    Francesco

    #16141
    Stefano
    Keymaster

    Hi, your provider is blocking the connection to sendgrid. You should ask the provider to unlock the connection to sendgrid and/or try with a different sendgrid configuration (they provide other combination of ports and protocols).

    Stefano.

    #16146
    l2gshop
    Participant

    Hi
    I called wind / Infostrada and they told me that they do not block server or port and like call centers do not know any procedure to check or unlock anything

    francesco

    #16162
    Stefano
    Keymaster

    Ciao, posso immaginare che tu sia italiano. Devi sentire chi ti ospita il sito web, quello è il provider. dove si trova il sito web? Su aruba, su tophost o altri? Di solito wind non ha servizio di siti web con wordpress (ma potrei sbagliarmi).

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