Home Forums Newsletter Plugin Support problem with sendgrid

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  • #16140
    l2gshop
    Participant

    Hello
    I have installed the plugin for test it because i wish change mailpoet with your plugin.
    but i have problem configuring my sendgrid account.
    the mail test give me: SMTP -> ERROR: Failed to connect to server: Connection timed out (110)SMTP connect() failed

    wich is the problem? https://www.dropbox.com/s/7q5ztpmotxmtdpi/Screenshot%202015-05-11%2007.48.05.png?dl=0
    i used my login and password like wrtite in sendgrid.

    regards
    Francesco

    #16141
    Stefano
    Keymaster

    Hi, your provider is blocking the connection to sendgrid. You should ask the provider to unlock the connection to sendgrid and/or try with a different sendgrid configuration (they provide other combination of ports and protocols).

    Stefano.

    #16146
    l2gshop
    Participant

    Hi
    I called wind / Infostrada and they told me that they do not block server or port and like call centers do not know any procedure to check or unlock anything

    francesco

    #16162
    Stefano
    Keymaster

    Ciao, posso immaginare che tu sia italiano. Devi sentire chi ti ospita il sito web, quello รจ il provider. dove si trova il sito web? Su aruba, su tophost o altri? Di solito wind non ha servizio di siti web con wordpress (ma potrei sbagliarmi).

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