Home Forums Newsletter Plugin Support No viual editor and no saving

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  • #14612
    EvertRuisch
    Participant

    A strange problem with the newsletter creaction / editor.
    1. I have no visual editor and custom html not come through with a the test mail.
    2. Selected simple theme (or other) remain blank in the test mail you keep the default template (unsaved) display
    3. images will be included in the library but not in the newsletter itself (remains blank)

    Example

    • This topic was modified 7 years, 11 months ago by EvertRuisch.
    #14616
    Stefano
    Keymaster

    Hi, usually when the visual editor does not display, it depends on conflicts by other plugin adding their code in Newsletter plugin pages. Have you plugins that extend the wordpress editor, for example?

    #14617
    EvertRuisch
    Participant

    Hello Stefano, i work with the default editor but will deactivate plugins for some testing. The weard thing is that the website is a duplicate of a properly.working website. I let you know about the result.

    #14618
    EvertRuisch
    Participant

    Unfortunately, all plugins (one at a time) deactivated, even than i get the visual editor is not working properly.

    #14627
    EvertRuisch
    Participant

    Stefano? it’s a bit silent..

    #14629
    Stefano
    Keymaster

    Hi, since is a duplicate of a working site, the only way I can help is to log in the admin side. Can you provide to me an account? Send it to me at stefano@thenewsletterplugin.com. Probably some configurations has been migrated to your site from the original one, and are not working. For example the site url in the main wordpress configuration or like.

    #14631
    EvertRuisch
    Participant

    Do you hear rattling the mailbox? He glows already 🙂

    #14668
    Stefano
    Keymaster

    Hi, I tried to check the problem but really I need to deactivate the plugins, event the must-use plugins that are installed. It’s possible? I sent you an email yesterday about that and now my ip is changed so I cannot login anymore.

    #14669
    EvertRuisch
    Participant

    I added the given ip number given en allready reply’d to your e-mail. Both are active

    @ 5:09AM

    Yes you may already have some plugins will affect the operation of the website.The Price Table Plugin deactivating Has The most effect. Last time I deactivated this one I had to create the table again and website visitors are then temporarily not working odd table.

    Deactivate WP Security has effect during logon, the .htacces file is readonly J.

    #14670
    EvertRuisch
    Participant

    Stefano, thank you for your help. The plugin is running again like always. Somehowe it was conflicting of two plug-ins, and a conflict with the rule add_action ('admin_head', 'wp_tiny_mce');. Again, thanks for youre time and troubleshooting.

    #14671
    Stefano
    Keymaster

    Hi, you can suggest the team of the conflicting plugin to add a condition in this way (tha same way we use in Newsletter plugin):

    if (isset($_GET[‘page’]) && $_GET[‘page’] == ‘admin plugin page name’) {
    // inject the tiny mce
    }

    It’s a simple modification and useful to avoid to scramble other plugins’ pages.

    Stefano Lissa.

    #14672
    EvertRuisch
    Participant

    I will add it to my support request, otherwise i’m gona try it myself.

    Thanks again Stefano.

    #14673
    Stefano
    Keymaster

    See you mailbox, I sent a possible patched file for your conflicting plugin.

    🙂

    Stefano Lissa.

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