Home › Forums › Newsletter Plugin Support › no one receives newsletter appearing sent to all recipients

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • February 5, 2015 at 12:25 pm #15048
    gianfranco
    Participant

    Hi guys!
    Despite all the tests are successful, and the newsletter appears sent to all recipients, no one receives it.
    I’ve been using for some time, and without encountering problems, newsletter plugin 2.5.2.7, on wordpress 3.4.2, with a mailing list of approximately 2,900 accounts.
    Other features are:
    Max emails per hour: 1000
    SMTP host / port: smtps.aruba.it – 465 – SSL protocol

    Where is the problem?
    Thanks for any tips!

    February 5, 2015 at 12:54 pm #15049
    ikaroweb
    Participant

    Hi Gianfranco,
    Have you saw if your ip is blacklisted or your domain?

    Ika 😉

    February 5, 2015 at 1:21 pm #15050
    gianfranco
    Participant

    no, domain is not on any blacklists

    February 5, 2015 at 4:01 pm #15054
    ikaroweb
    Participant

    Have you tried with test mail ?

    February 5, 2015 at 4:40 pm #15055
    gianfranco
    Participant

    yes, all the tests are successful

    February 6, 2015 at 11:00 am #15070
    ikaroweb
    Participant

    Maybe aruba block your send.

    February 11, 2015 at 4:31 pm #15112
    gianfranco
    Participant

    aruba says all is ok 🙁

    February 12, 2015 at 11:34 pm #15122
    Stefano
    Keymaster

    Aruba always says it’s all ok (I know them…). Try to change the mail body encoding on main newsletter config. But what about tests? Are they working from the diagnostic panel or even from the newsletter composer?

    Stefano.

    February 13, 2015 at 9:48 am #15131
    gianfranco
    Participant

    Thanks for your reply.
    Tests are ok, test subscribers receive mail regularly.
    What do you mean about changing the mail body?
    thx a lot,
    g.

    February 14, 2015 at 6:53 pm #15139
    Stefano
    Keymaster

    If test subscribers receive the email, it is not a problem of body encoding. Are you sure your provider support 1000 emails per hour? The test subscribers are on different domains (gmail, hotmail and so on)?

    Actually no subscriber receives the email?

    Stefano.

    February 16, 2015 at 10:09 am #15185
    gianfranco
    Participant

    It has been working for a long time with 1000/hour.
    Test subscribers are 3: hotmail, yahoo, aruba.
    No subscriber receives it.
    In the while.. Aruba told many subscribers consider newsletter as spamming. There are also many mailer daemon replies.

    Thanx for any tips

    February 18, 2015 at 9:45 pm #15201
    Stefano
    Keymaster

    Hi, signup on mandrillapp.com, the account is free and use their SMTP. Do some tests. Remeber that you should set the speed to 100 per hour initially. They have a fantastic console to monitor the emails.

    I use mandrillapp to send newsletter from a couple of bug blogs (of course I pay them…) and I’m actually very happy of their service. Even sendgrid is a good provider for and external SMTP.

    Stefano.

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