Home › Forums › Newsletter Plugin Support › no confirmation mail send
- This topic has 16 replies, 5 voices, and was last updated 8 years, 8 months ago by QuietWish.
December 19, 2013 at 8:09 pm #10074
first for my english (i’m french)
the plugin work perfectly, exept a little issue:
users can subscribe to the newsletter, it’s say that the confirmation mail is send BUT… it not :/
i can see them on the “suscribers” on the control panel of the plugin, and when i click on “Resend Conformation”… it’s work!
and when i send the newsletter, it’s work great.
Can you please help me?
Thanks in advance.December 19, 2013 at 9:08 pm #10075
Hi, can you send me the address of your blog so I can test the subscription procedure? Probably the email is sent but lands on the spam folder, or your provider has some strict limit on the email number you can send and some are dropped. This is the usual case.
Which is your provider?December 19, 2013 at 11:26 pm #10076
thanks for your help to fix that 😉December 19, 2013 at 11:55 pm #10077
and i have check the spam box… it’s not in that.
and when i resend the confirmation, it recieved very quick.December 20, 2013 at 12:55 pm #10078
when i try to do a diagnostic:
-i can sand a mail directly by WordPress, it work perfectly
-when y try by Newsletter, it say:
“Newsletter TEXT test email NOT sent: try to change the sender data, remove the return path and the reply to settings.
Newsletter HTML test email NOT sent: try to change the sender data, remove the return path and the reply to settings.
Newsletter both TEXT and HTML test email NOT sent: try to change the sender data, remove the return path and the reply to settings.”
i have clear “return path” and “reply to” settings, but it do exactly the same thing.December 20, 2013 at 3:31 pm #10079
Just wait some time and try to send only the newsletter test and not the wordpress direct test. Let me know.
Which is your provider?December 20, 2013 at 4:28 pm #10082
i have tryed, and no error message
my provider is OVH. they don’t see any php_mail() functions issues…December 24, 2013 at 5:54 pm #10101
So, if you are NOT using an SMTP there are no reason to have the wordpress email working and the Newsletter email not working. Are you sure the sender is an email address in the same domain of your blog?
If you’re using their SMTP there are more strict limits.September 8, 2014 at 10:17 pm #11770
I m having the same issus that this guy….
The confirmation email does not arrive…
When i send a news letter it s ok, everything is working but all new people signing up does not receive their confirmation email, not in the inbox and not in the spam either…
can you help?
here the site… ottawagatineauswingers.com
thx you my friendSeptember 8, 2014 at 10:19 pm #11771
Change the confirmation email text and remove the word “subscription” or “subscribe”. I’m not joking, many providers filter it.September 8, 2014 at 10:29 pm #11772
wow quick response my friend,
ok just change what you ask…give me a few min and see if it s working
thxSeptember 8, 2014 at 10:41 pm #11773
still nothing…not in spam either
you can try it if you wantSeptember 8, 2014 at 10:43 pm #11774
But the test from diagnostic panel, works?September 8, 2014 at 10:45 pm #11776
yesSeptember 8, 2014 at 10:50 pm #11777
I don’t know, try to rewrite the confirmation email with a generic subject and a generic text, try to remove the confirmation link. If it is delivered, it means your provider is applying some filters.September 13, 2014 at 3:49 am #11810ebarnes12Participant
I had same problem and followed Stefano’s advice on changing the wording by taking out “Subscribe” or “Subscription” in the confirmation and it worked!! ONE KEY POINT, I also changed my default sent to STMP, again, following the settings and advice on the welcome page, specifically for “GoDaddy”.. and lo and behold, it worked!!! In fact, I like that configuration much better because when I run the diagnostics, I get more information about the transmission than what the default through WordPress is.
BTW, my communication issue is not English, it is typing…;-)…thanks for the post.. it did help me… I hope my observations help someone else.September 17, 2014 at 12:20 pm #11853QuietWishParticipant
I had this problem (GoDaddy as well)
Got it working by following the above and changing the html to the following (now have STMP on too, but that didn’t fix it on its own).
<p>A newsletter request for this email address was received. Please confirm it by clicking here.</p>
<p>. If you cannot click the link, please use the following link (copy/paste into your browser).</p>
<p>If you did not make this request, just ignore this message.</p>
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