No confirmation email sent =(

[jlchavez]

Hello,

Thank you in advance for your kind help.

I am using the latest version of the plug-in.

On a single opt-in works fine but when I select double opt-in the system does not send the confirmation email so people can not fully sign up.  Any ideas how can I fix this?

The URL is: http://www.vallartaescapes.com/go/subscribe-to-our-monthly-newsletter/

Thank you!

Juan Luis

[Stefano]

Hi, have you tried to test the plugin from diagnostic panel? It seems a problem of the mail server? Who is your provider?

Stefano.

[jlchavez]

Thank you for your reply, the diagnostic panel shows:

CRONS:

Feed by Mail
Not active
This time is not necessarily when the email will be sent but when Feed by Mail does its check to see if this is a planned day and if there is something to send.

Follow Up
Not active
Indicates when the Follow Up system runs again (usually every hour) to check for new follow up to send out.

SendGrid bounce checking
Not active

MailJet bounce checking
Not active

SYSTEM PARAMETERS:

Database Wait Timeout
600 (seconds)

PHP Execution Time
60 (seconds)

NEWSLETTER_MAX_EXECUTION_TIME
Not set

NEWSLETTER_CRON_INTERVAL
300seconds

PHP Memory Limit
256M

WordPress Memory limit
40M

Absolute path
/misc/7/000/251/387/7/user/web/vallartaescapes.com/go/

Tables Prefix
wp_

Database Charset and Collate
utf8

Hook “phpmailer_init”
Obsolete.
No actions attached

File permissions
OK

The hosting company is Bravenet.comIs that what you were looking for?

[Stefano]

Hi, confirmation emails DO NOT depend on crons or delivery engine, so they should go out suddenly. Have you tried an email test from the diagnostic panel?

Those test emails are correctly delivered?

Stefano.

[jlchavez]

Yes, they worked properly.

[Stefano]

Ok, bug found. You form is using the old format and a recent modification to be compatible with some installation creates the problem.

You can change the form action to the new one in the meanwhile (see the generated form code on subscription/form fields panel) and remove from the subscription form the hidden field “na”.

I’m patching it right now, hope to release this night.

Stefano.

[jlchavez]

I copy/pasted the code you suggested but there is no hidden field “na” in it.

Still doesn’t work.

Thank you very much for your time and your patience!

[Stefano]

This is very odd. Can you send me an administrative access to stefano@satollo.net so I can debug it?

Stefano.

[jlchavez]

Great!

Thank you very much for your kind help!

Email sent.

Juan Luis

@JLChavezPV

[Author]

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