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No confirmation email sent =(

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 11, 2013 at 5:37 pm #7804
    Anonymous
    Inactive

    Hello,

    Thank you in advance for your kind help.

    I am using the latest version of the plug-in.

    On a single opt-in works fine but when I select double opt-in the system does not send the confirmation email so people can not fully sign up.  Any ideas how can I fix this?

    The URL is: http://www.vallartaescapes.com/go/subscribe-to-our-monthly-newsletter/

    Thank you!

    Juan Luis

    April 11, 2013 at 8:55 pm #7805
    Stefano
    Keymaster

    Hi, have you tried to test the plugin from diagnostic panel? It seems a problem of the mail server? Who is your provider?

    Stefano.

    April 12, 2013 at 6:01 pm #7833
    Anonymous
    Inactive

    Thank you for your reply, the diagnostic panel shows:

    CRONS:

    Feed by Mail
    Not active
    This time is not necessarily when the email will be sent but when Feed by Mail does its check to see if this is a planned day and if there is something to send.

    Follow Up
    Not active
    Indicates when the Follow Up system runs again (usually every hour) to check for new follow up to send out.

    SendGrid bounce checking
    Not active

    MailJet bounce checking
    Not active

    SYSTEM PARAMETERS:

    Database Wait Timeout
    600 (seconds)

    PHP Execution Time
    60 (seconds)

    NEWSLETTER_MAX_EXECUTION_TIME
    Not set

    NEWSLETTER_CRON_INTERVAL
    300seconds

    PHP Memory Limit
    256M

    WordPress Memory limit
    40M

    Absolute path
    /misc/7/000/251/387/7/user/web/vallartaescapes.com/go/

    Tables Prefix
    wp_

    Database Charset and Collate
    utf8

    Hook “phpmailer_init”
    Obsolete.
    No actions attached

    File permissions
    OK

    The hosting company is Bravenet.comIs that what you were looking for?

    April 14, 2013 at 10:21 pm #7851
    Stefano
    Keymaster

    Hi, confirmation emails DO NOT depend on crons or delivery engine, so they should go out suddenly. Have you tried an email test from the diagnostic panel?

    Those test emails are correctly delivered?

    Stefano.

    April 15, 2013 at 6:11 pm #7859
    Anonymous
    Inactive

    Yes, they worked properly.

    April 17, 2013 at 2:38 pm #7870
    Stefano
    Keymaster

    Ok, bug found. You form is using the old format and a recent modification to be compatible with some installation creates the problem.

    You can change the form action to the new one in the meanwhile (see the generated form code on subscription/form fields panel) and remove from the subscription form the hidden field “na”.

    I’m patching it right now, hope to release this night.

    Stefano.

    April 18, 2013 at 5:02 pm #7894
    Anonymous
    Inactive

    I copy/pasted the code you suggested but there is no hidden field “na” in it.

    Still doesn’t work.

    Thank you very much for your time and your patience!

    April 19, 2013 at 9:28 pm #7905
    Stefano
    Keymaster

    This is very odd. Can you send me an administrative access to stefano@satollo.net so I can debug it?

    Stefano.

    April 19, 2013 at 10:21 pm #7907
    Anonymous
    Inactive

    Great!

    Thank you very much for your kind help!

    Email sent.

    Juan Luis

    @JLChavezPV

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