Newsletter sent, but none arrive

[xandra]

I’m using the newsletter since a year and I really like it. Now I had to realize it’s not working anymore for my page.

The Newsletter plugin told me all newsletters were sent, but the people tell me they didn’t recieve any. I tried to test the system and I get a time-out error:

Fatal error: Maximum execution time of 30 seconds exceeded in /www/htdocs/w00d2c18/webseiten/site/wp-includes/class-phpmailer.php on line 879

Can anyone help me with this?

[Stefano]

Are you using an SMTP? If not, probably PHP is not able to run the sendmail process. You should contact the provider.

[sanprimo]

Hi Stefano, I have a problem with the Newsletter plugin. I send the Newsletter to the test suscribers but the next text error appears:
“Test emails sent to 2 test subscribers. Read more about test subscribers here.
If diagnostic emails are delivered but test emails are not, try to change the encoding to “base 64″ on main configuration panel”.
I´ve changed to “base 64” on main configuration pane but it isn´t work…
Please, can anyone help me?

Thank you! 🙂

[xandra]

@Stefano: So far I hadn’t used SMTP. I tried to activate the SMTP function yesterday with two different sets, but both produced the same error. But I’m going to give it another try tonight, maybe I did the settings wrong.

If I contact the provider, what shall I tell/ask him?

I really wonder what happened, I wasn’t informed by my provider of any changes since September. (in September the newsletter mailing still worked).

Thank you for the support! Highly appreciated!

[xandra]

I already got answer from my provider! Looks like they use PHP Version 5.2 and it has a bug with sendmail in combination with the used system of the server. I will move to another server and hopefully the problem will be solved. 🙂

[Stefano]

Upgrade to php 5.3, version 5.2 starts to be a little outdated.

[Author]

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