Newsletter is Sent, but not being received

[Anonymous]

I created a newsletter and sent it out. I received it, then realized I needed to send out a corrected version. I did that, but after sending I have not received it.

It looks like it sent to 750 people, but only 59 opened it. The previous batch there were 450 opens… and I never got it in my mailbox.

Any ideas what could be causing this?

Thanks in advance.
Brian

[Stefano]

Hi, how did you stop the delivery to correct it?

[Anonymous]

Hey Stefano, the first one was deleted (probably still in progress), then the second one was triggered.

[Stefano]

If the first one was deleted, surely it stopped right in that moment. The second one has the tracking active? Version of Newsletter you’re using?

[Anonymous]

Thanks for the quick response. The version is 3.4.2. It doesn’t have tracking active. Statistics say 749 were sent, but no one on my team got them… check junk mail/spam folders

[Stefano]

Uhm, very strange. May be you’re reaching the daily provider limit or something like? The provider should be able to say if the dropped the emails for some reasons. Can you try to ask them?

[Anonymous]

Thanks, I think that was it.

[Crandel]

Hi, I have same problem.
What server are you using?
I use dotster

Crandel

[Stefano]

But your provider is giving clear information about limits applied to the mail system?

[Author]

Posts