Home Forums Newsletter Plugin Support Newsletter is Sent, but not being received

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #9631
    mammothideas
    Participant

    I created a newsletter and sent it out. I received it, then realized I needed to send out a corrected version. I did that, but after sending I have not received it.

    It looks like it sent to 750 people, but only 59 opened it. The previous batch there were 450 opens… and I never got it in my mailbox.

    Any ideas what could be causing this?

    Thanks in advance.
    Brian

    #9632
    Stefano
    Keymaster

    Hi, how did you stop the delivery to correct it?

    #9633
    mammothideas
    Participant

    Hey Stefano, the first one was deleted (probably still in progress), then the second one was triggered.

    #9634
    Stefano
    Keymaster

    If the first one was deleted, surely it stopped right in that moment. The second one has the tracking active? Version of Newsletter you’re using?

    #9635
    mammothideas
    Participant

    Thanks for the quick response. The version is 3.4.2. It doesn’t have tracking active. Statistics say 749 were sent, but no one on my team got them… check junk mail/spam folders

    #9636
    Stefano
    Keymaster

    Uhm, very strange. May be you’re reaching the daily provider limit or something like? The provider should be able to say if the dropped the emails for some reasons. Can you try to ask them?

    #9637
    mammothideas
    Participant

    Thanks, I think that was it.

    #9704
    Crandel
    Participant

    Hi, I have same problem.
    What server are you using?
    I use dotster

    Crandel

    #9717
    Stefano
    Keymaster

    But your provider is giving clear information about limits applied to the mail system?

Viewing 9 posts - 1 through 9 (of 9 total)
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