Home Forums Newsletter Plugin Support Newsletter images not showing when sent

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #23923
    spudy12
    Participant

    I’m using the latest version of the plugin with the new template editor / newsletter creator. It looks and works great.
    However, when I insert a logo, image.. it will show up fine in the newsletter editor. However when I send the email it does not show up and I just get the alt text of where the image should be

    In newsletter editor:
    http://imgur.com/kVLFGbt

    When sent to subscribers:
    http://imgur.com/fwnqhCM

    How do I fix this?

    #23924
    spudy12
    Participant

    Okay so I think I have figured out what is going wrong

    The image is being inserted with //www. rather than http://www.

    If I manually change them to http://www then they show up fine in the email.
    If I change one, save and test it, then go back and edit the others (or anyhting else for that matter) the first image loses the http part and returns to //www.

    http://imgur.com/PN66ciq

    Is this a bug?

    Now my setup uses cloudflare to provide SSL which is handled via the cloudflare plugin. Not sure if this could be related but thought it would be worth mentioning.

    #23974
    Roberto
    Keymaster

    Hi, do you have any https or security related plugin that converts protocols to //?
    Regards,
    Roberto

    #24044
    spudy12
    Participant

    Hi
    Yes we are using cloudflare to provide https://
    We are using the cloudflare flexible SSL plugin to stop the redirect loop issue and have changed the site address as follows

    WordPress Address (URL)
    http://www.postpullers.co.uk
    Site Address (URL)
    https://www.postpullers.co.uk

    We are also using the All in one SEO plugin with Canonical URLs set to https://

    If I manually change the links to https and press save, it will work for that one time. But when I go back to edit the newsletter again, they all replace themselves with //

    Also, I found that if an email is sent with // in the picture URL it will crash MS Outlook

    #24045
    spudy12
    Participant

    No matter what I do, it will always resort back to //
    Even disabling canonical URLs it still reverts back

    #24282
    spudy12
    Participant

    Is no one else experiencing this issue? I am on multiple sites on multiple servers.
    All using cloudflare flexible SSL

    #306413
    Heather Roark
    Participant

    I’m experiencing a similar issue. The email shows up fine in Outlook app, Google… but not on Outlook desktop.

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