Home Forums Newsletter Plugin Support Forum Newsletter doesn't work

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #6721
    marcello
    Participant

    Hi,

    I installed Newsletter on many site but version 3.0.5 doesn’t work.

    Started a delivery but after 800 mail sent it stopped…

    I tried to refres the \wp-cron.php…nothing happened

    Clicked on trigger now…nothing happened

    De-activate and re-activate the plugin…nothing happened

    What should I do?

    tnx

    #6722
    marcello
    Participant

    it’s still sending since 5 hours…but it doesn’t work

    #6724
    Stefano
    Keymaster

    Hi, I need a bit more of information to be of any help. Here some question:

    1. delivery speed: what value did you set?
    2. email list: is your message listed in sending status? and what about the number of email sent/total email expected to be sent?
    3. the “delivery engine next run” you can see on top of the plugin pages, is reporting big negative numbers?
    4. did you set up a cron cal as indicated on delivery engine page (start from newsletter official page) to be sure the cron system of WordPress is running smoothly?

    Stefano.

    #6746
    marcello
    Participant

    Hi,

     

    delivery speed set to 10000 per hour
    the mail status is still sending 916/19112
    the delivery engine next run is reporting -14701 seconds
    I set up a cron cal from setcronjob.com

    nothing is still working

    #6747
    marcello
    Participant

    Is it possible that I have to click always on TRIGGER NOW to send mail?

    #6752
    Stefano
    Keymaster

    The negative number on delivery engine next run means your cron is not working. Can you send a screenshot of the cron you set up?

    Are you sure the cron is working on your blog? Check the diagnostic panel to see if there are some reports.

    I can test the cron if you send me the blog address…

    Stefano.

    #6754
    marcello
    Participant

    http://www.marcellofoglia.it

    the diagnostic panel tell me that “The cron system seems not running correctly”

     

    #6755
    Stefano
    Keymaster

    That means it is not triggered correctly. About your configuration on cronjob? On diagnostic panel, enable the logs at debug level, then on wp-content/logs/newsletter/main-xxxxxxx.txt there is a file which should report if the cron is called every five minutes.

    Which is your provider?

    Stefano.

    #6756
    marcello
    Participant

    the current newsletter is SENT…but I had to click many times on trigger now…

    #6757
    marcello
    Participant

    I have a server in Milano hosted by a private company…what can I do?

     

    #6760
    Stefano
    Keymaster

    Ask them to setup a 5 minutes cron that calls your wp-cron.php. More indication on my page dedicated to delivery engine, start from https://www.thenewsletterplugin.com/plugins/newsletter. A technician must be able to setup this kind of simple system administrative procedures.

    Stefano.

Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.