Home Forums Newsletter Plugin Support Newsletter can't be read in Apple Mail

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #11819
    revtrev
    Participant

    I just found out users who are using apple mail are getting garbled messages like I’ll post below.

    I’m using Newsletter Version 3.6.3 on WP 4.0 sending through Sendgrid.

    The issue doesn’t occur with me on my Mac, but I’m using gmail to view. When subscribers user Mail on iOS or OS they get this gobbly-gook.

    Any thoughts on how to fix this?

    LS1iMV9lOTBhN2M1MTRiMDQ2Y2EwYWI2ZWZiYjViMzk2MmQ4Mw0KQ29udGVudC1UeXBlOiB0ZXh0
    L3BsYWluOyBjaGFyc2V0PVVURi04DQpDb250ZW50LVRyYW5zZmVyLUVuY29kaW5nOiBiYXNlNjQN
    Cg0KVkdocGN5QmxiV0ZwYkNCeVpYRjFhWEpsY3lCaElHMXZaR1Z5YmlCbExXMWhhV3dnY21WaFpH
    VnlJR0oxDQpkQ0IxYjNVZ1kyRnVJSFpwWlhjZ2RHaGxJR1Z0WVdsc0lHOXViR2x1WlNCb1pYSmxP
    ZzBLRFFwb2RIUncNCk9pOHZhV2hoY25abGMzUXVZMkV2ZDNBdFkyOXVkR1Z1ZEM5d2JIVm5hVzV6
    TDI1bGQzTnNaWFIwWlhJdg0KWkc4dmRtbGxkeTV3YUhBL2FXUTlOak1tWVcxd08yNXJQVEUxTFRZ
    elkyWmxZalZrTjJVdURRb05DbFJvDQpZVzVySUhsdmRTd2dTR0Z5ZG1WemRDQkRiMjF0ZFc1cGRI
    a2dRMmgxY21Ob0lFSmxZWFZ0YjI1MERRcFUNCmJ5QmphR0Z1WjJVZ2VXOTFjaUJ6ZFdKelkzSnBj
    SFJwYjI0Z1ptOXNiRzkzT2cwS2FIUjBjRG92TDJsbw0KWVhKMlpYTjBMbU5oTDNkd0xXTnZiblJs
    Ym5RdmNHeDFaMmx1Y3k5dVpYZHpiR1YwZEdWeUwyUnZMM0J5DQpiMlpwYkdVdWNHaHdQMjVyUFRF
    MUxUWXpZMlpsWWpWa04yVXUNCg0KLS1iMV9lOTBhN2M1MTRiMDQ2Y2EwYWI2ZWZiYjViMzk2MmQ4
    Mw0KQ29udGVudC1UeXBlOiB0ZXh0L2h0bWw7IGNoYXJzZXQ9VVRGLTgNCkNvbnRlbnQtVHJhbnNm
    ZXItRW5jb2Rpbmc6IGJhc2U2NA0KDQpQQ0ZFVDBOVVdWQkZJR2gwYld3K0RRbzhhSFJ0YkQ0TkNp
    QWdJQ0E4YUdWaFpENE5DaUFnSUNBZ0lDQWcNClBDRXRMU0JPYjNRZ1lXeHNJR1Z0WVdsc0lHTnNh
    V1Z1ZENCMFlXdGxJR05oY21VZ2IyWWdjM1I1YkdWeg0KSUdsdWMyVnlkR1ZrSUdobGNtVWdMUzAr
    RFFvZ0lDQWdJQ0FnSUR4emRIbHNaU0IwZVhCbFBTSjBaWGgwDQpMMk56Y3lJZ2JXVmthV0U5SW1G
    c2JDSStEUW9nSUNBZ0lDQWdJQ0FnSUNCaElIc05DaUFnSUNBZ0lDQWcNCklDQWdJQ0FnSUNCMFpY
    aDBMV1JsWTI5eVlYUnBiMjQ2SUc1dmJtVTdEUW9nSUNBZ0lDQWdJQ0FnSUNBZw0KSUNBZ1kyOXNi
    M0k2SUNNd01ESkZORUU3RFFvZ0lDQWdJQ0FnSUNBZ0lDQjlEUW9nSUNBZ0lDQWdJRHd2DQpjM1I1
    YkdVK0RRb2dJQ0FnUEM5b1pXRmtQZzBLSUNBZ0lEeGliMlI1SUhOMGVXeGxQU0ppWVdOclozSnYN
    CmRXNWtMV052Ykc5eU9pQWpaR1JrT3lCbWIyNTBMV1poYldsc2VUb2dTR1ZzZG1WMGFXTmhJRTVs
    ZFdVcw0KSUVobGJIWmxkR2xqWVN3Z1FYSnBZV3dzSUhOaGJuTXRjMlZ5YVdZN0lHWnZiblF0YzJs
    NlpUb2dNVFJ3DQplRHNnWTI5c2IzSTZJQ00yTmpZN0lHMWhjbWRwYmpvZ01DQmhkWFJ2T3lCd1lX
    UmthVzVuT2lBd095SSsNClBIQStKbTVpYzNBN1BDOXdQZzBLUEhSaFlteGxJR0ZzYVdkdVBTSmpa
    VzUwWlhJaVBnMEtQSFJpYjJSNQ0KUGcwS1BIUnlQZzBLUEhSa0lITjBlV3hsUFNKbWIyNTBMV1po
    Yldsc2VUb2dTR1ZzZG1WMGFXTmhJRTVsDQpkV1VzSUVobGJIWmxkR2xqWVN3Z1FYSnBZV3dzSUhO
    aGJuTXRjMlZ5YVdZN0lHWnZiblF0YzJsNlpUb2cNCk1UUndlRHNnWTI5c2IzSTZJQ00yTmpZN0lq
    NE5DanhrYVhZZ2MzUjViR1U5SW5SbGVIUXRZV3hwWjI0Ng0KSUd4bFpuUTdJR0poWTJ0bmNtOTFi
    bVF0WTI5c2IzSTZJQ05tWm1ZN0lHMWhlQzEzYVdSMGFEb2dOVEF3DQpjSGc3SUdKdmNtUmxjaTEw
    YjNBNklERXdjSGdnYzI5c2FXUWdJekF3TWtVMFFUc2dZbTl5WkdWeUxXSnYNCmRIUnZiVG9nTTNC
    NElITnZiR2xrSUNNd01ESkZORUU3SWo0TkNqeHdQanhwYldjZ1kyeGhjM005SW1Gcw0KYVdkdWNt
    bG5hSFFnYzJsNlpTMW1kV3hzSUhkd0xXbHRZV2RsTFRrME5pSWdjM0pqUFNKb2RIUndPaTh2DQph
    V2hoY25abGMzUXVZMkV2ZDNBdFkyOXVkR1Z1ZEM5MWNHeHZZV1J6THpJd01UUXZNRGN2VjJWaVRH
    OW4NCmJ6TTBNSGd4TURCaUxuQnVaeUlnWVd4MFBTSlhaV0pNYjJkdk16UXdlREV3TUdJdWNHNW5J
    aUIzYVdSMA0KYUQwaU16UXdJaUJvWldsbmFIUTlJakV3TUNJZ0x6NDhMM0ErRFFvOFpHbDJJSE4w
    ZVd4bFBTSndZV1JrDQphVzVuT2lBeU1IQjRPeUJpWVdOclozSnZkVzVrTFdOdmJHOXlPaUFqWm1a
    bU95QnNhVzVsTFdobGFXZG8NCmREb2dNVGh3ZURzaVBnMEtQSEFnYzNSNWJHVTlJblJsZUhRdFlX
    eHBaMjQ2SUdObGJuUmxjanNpUGp4aA0KSUdoeVpXWTlJbWgwZEhBNkx5OXBhR0Z5ZG1WemRDNWpZ
    UzkzY0MxamIyNTBaVzUwTDNCc2RXZHBibk12DQpibVYzYzJ4bGRIUmxjaTl6ZEdGMGFYTjBhV056
    TDJ4cGJtc3VjR2h3UDNJOVRtcE5OMDFVVlRkaFNGSXcNClkwUnZka3d5Ykc5WldFb3lXbGhPTUV4
    dFRtaE1Na1oxWW0wNU1XSnRUbXhpVjFaMVpFaE5kbUpYT1hWaw0KUjJkMFl6STFiRmxYZEhCaWJX
    TjBZMGRHZW1SRE9EY2lQbFpwWlhjZ2RHaHBjeUJsYldGcGJDQnZibXhwDQpibVU4TDJFK1BDOXdQ
    ZzBLUEhSaFlteGxJR05sYkd4d1lXUmthVzVuUFNJMUlqNE5DangwWW05a2VUNE4NCkNqeDBjajRO
    Q2p4MFpENDhZU0JvY21WbVBTSm9kSFJ3T2k4dmFXaGhjblpsYzNRdVkyRXZkM0F0WTI5dQ0KZEdW
    dWRDOXdiSFZuYVc1ekwyNWxkM05zWlhSMFpYSXZjM1JoZEdsemRHbGpjeTlzYVc1ckxuQm9jRDl5
    DQpQVTVxVFRkTlZGVTNZVWhTTUdORWIzWk1NbXh2V1ZoS01scFlUakJNYlU1b1RESkdkV0p0T1RG
    aWJVNXMNCllsZFdkV1JJVFhaaVZ6bDFaRWRuZEdNeU5XeFpWM1J3WW0xamRHTkhSbnBrUXpnM0lp
    QjBZWEpuWlhROQ0KSWw5aWJHRnVheUkrUEdsdFp5QnpjbU05SW1oMGRIQTZMeTlwYUdGeWRtVnpk
    QzVqWVM5M2NDMWpiMjUwDQpaVzUwTDNWd2JHOWhaSE12TWpBeE5DOHdPUzkwYjI5emIyOXVRMkZz
    WjJGeWVTMHlOVEI0TWpVd0xtcHcNClp5SWdZV3gwUFNKcGJXRm5aU0lnZDJsa2RHZzlJamMxSWlB
    dlBqd3ZZVDQ4TDNSa1BnMEtQSFJrSUhaaA0KYkdsbmJqMGlkRzl3SWo0OFlTQnpkSGxzWlQwaVpt
    OXVkQzF6YVhwbE9pQXlNSEI0T3lCc2FXNWxMV2hsDQphV2RvZERvZ01qWndlRHNpSUdoeVpXWTlJ
    bWgwZEhBNkx5OXBhR0Z5ZG1WemRDNWpZUzkzY0MxamIyNTANClpXNTBMM0JzZFdkcGJuTXZibVYz
    YzJ4bGRIUmxjaTl6ZEdGMGFYTjBhV056TDJ4cGJtc3VjR2h3UDNJOQ0KVG1wTk4wMVVWVGRoU0ZJ
    d1kwUnZka3d5Ykc5WldFb3lXbGhPTUV4dFRtaE1Na1oxWW0wNU1XSnRUbXhpDQpWMVoxWkVoTmRt
    SlhPWFZrUjJkMFl6STFiRmxYZEhCaWJXTjBZMGRHZW1SRE9EY2lJSFJoY21kbGREMGkNClgySnNZ
    VzVySWo1VWFHbHpJRzF2Ym5Sb0lHbHpJSE51WldGcmFXNW5JSEJoYzNRZ2JXVW1hR1ZzYkdsdw0K
    T3p3dllUNE5Danh3UGtobGNtVWdhWE1nZEdobEptNWljM0E3VjJWbGEyVnVaQ0JTWVcxd0lGVndJ
    R1p2DQpjaVp1WW5Od08waGhjblpsYzNRZ1EyOXRiWFZ1YVhSNUlFTm9kWEpqYUNCcGJpQkNaV0Yx
    Ylc5dWRDQkINCmJHSmxjblJoTGlCR2IzSWdkR2hsSUhkbFpXc2diMllnVTJWd2RHVnRZbVZ5SURn
    c0lESXdNVFFnUm5Kdg0KYlNCMGFHVWdkbWx5ZEhWaGJDQmtaWE5ySUc5bUlGQmhjM1J2Y2lCVWNt
    VjJiM0lnVkdocGN5QnRiMjUwDQphQ0JwY3lCemJtVmhhMmx1WnlCMWNDQnZiaUJ0WlM0Z1NTQmhZ
    M1IxWVd4c2VTQm9ZWFpsSUhSb1pTQlQNClpYQjBaVzFpWlhJZ2RHOGdSR1ZqWlcxaVpYSWdZMkZz
    Wlc1a1lYSnpJRzl1SUcxNUlIZGhiR3dzSUhOdg0KSUdsMElHWmxaV3h6SUd4cGEyVWdNakF4TkNC
    cGN5QnpiR2x3Y0dsdVp5QmhkMkY1SUdaaGMzUW1hR1ZzDQpiR2x3TzJGamRIVmhiR3g1SUcxaGVX
    SmxJR2wwSm5KemNYVnZPM01nZEdobElGc21hR1ZzYkdsd08xMDgNCkwzQStEUW84TDNSa1BnMEtQ
    QzkwY2o0TkNqd3ZkR0p2WkhrK0RRbzhMM1JoWW14bFBnMEtQQ0V0TFNCVA0KYjJOcFlXd2dMUzAr
    RFFvOGRHRmliR1VnWTJWc2JIQmhaR1JwYm1jOUlqVWlJR0ZzYVdkdVBTSmpaVzUwDQpaWElpUGcw
    S1BIUmliMlI1UGcwS1BIUnlQZzBLUEhSa0lITjBlV3hsUFNKMFpYaDBMV0ZzYVdkdU9pQmoNClpX
    NTBaWEk3SUhabGNuUnBZMkZzTFdGc2FXZHVPaUIwYjNBN0lpQmhiR2xuYmowaVkyVnVkR1Z5SWlC
    Mg0KWVd4cFoyNDlJblJ2Y0NJK1BHRWdhSEpsWmowaWFIUjBjRG92TDJsb1lYSjJaWE4wTG1OaEwz
    ZHdMV052DQpiblJsYm5RdmNHeDFaMmx1Y3k5dVpYZHpiR1YwZEdWeUwzTjBZWFJwYzNScFkzTXZi
    R2x1YXk1d2FIQS8NCmNqMU9hazAzVFZSVk4yRklVakJqU0UwMlRIazVNMlF6WTNWYWJVWnFXbGRL
    ZG1JeWMzVlpNamwwVERCSw0KYkZsWVZuUmlNalV3VTBkR2VXUnRWbnBrUlU1dlpGaEthbUZFY3lV
    elJDSStQR2x0WnlCemNtTTlJbWgwDQpkSEE2THk5cGFHRnlkbVZ6ZEM1allTOTNjQzFqYjI1MFpX
    NTBMM0JzZFdkcGJuTXZibVYzYzJ4bGRIUmwNCmNpOWxiV0ZwYkhNdmRHaGxiV1Z6TDJSbFptRjFi
    SFF2YVcxaFoyVnpMMlpoWTJWaWIyOXJMbkJ1WnlJZw0KWVd4MFBTSWlJQzgrUEdKeUlDOCtSbUZq
    WldKdmIyczhMMkUrUEM5MFpENE5DangwWkNCemRIbHNaVDBpDQpkR1Y0ZEMxaGJHbG5iam9nWTJW
    dWRHVnlPeUIyWlhKMGFXTmhiQzFoYkdsbmJqb2dkRzl3T3lJZ1lXeHANCloyNDlJbU5sYm5SbGNp
    SWdkbUZzYVdkdVBTSjBiM0FpUGp4aElHaHlaV1k5SW1oMGRIQTZMeTlwYUdGeQ0KZG1WemRDNWpZ
    UzkzY0MxamIyNTBaVzUwTDNCc2RXZHBibk12Ym1WM2MyeGxkSFJsY2k5emRHRjBhWE4wDQphV056
    TDJ4cGJtc3VjR2h3UDNJOVRtcE5OMDFVVlRkaFNGSXdZMGhOTmt4NU9UQmtNbXd3WkVkV2VVeHQN
    ClRuWmlVemx2V1ZoS01scFlUakJaYlZab1pGY3hkbUp1VVRjaVBqeHBiV2NnYzNKalBTSm9kSFJ3
    T2k4dg0KYVdoaGNuWmxjM1F1WTJFdmQzQXRZMjl1ZEdWdWRDOXdiSFZuYVc1ekwyNWxkM05zWlhS
    MFpYSXZaVzFoDQphV3h6TDNSb1pXMWxjeTlrWldaaGRXeDBMMmx0WVdkbGN5OTBkMmwwZEdWeUxu
    QnVaeUlnWVd4MFBTSWkNCklDOCtQR0p5SUM4K1ZIZHBkSFJsY2p3dllUNDhMM1JrUGcwS1BIUmtJ
    SE4wZVd4bFBTSjBaWGgwTFdGcw0KYVdkdU9pQmpaVzUwWlhJN0lIWmxjblJwWTJGc0xXRnNhV2R1
    T2lCMGIzQTdJaUJoYkdsbmJqMGlZMlZ1DQpkR1Z5SWlCMllXeHBaMjQ5SW5SdmNDSStQR0VnYUhK
    bFpqMGlhSFIwY0RvdkwybG9ZWEoyWlhOMExtTmgNCkwzZHdMV052Ym5SbGJuUXZjR3gxWjJsdWN5
    OXVaWGR6YkdWMGRHVnlMM04wWVhScGMzUnBZM012YkdsdQ0KYXk1d2FIQS9jajFPYWswM1RWUlZO
    MkZJVWpCalNFMDJUSGs1TTJRelkzVmxWemt4WkVoV2FWcFROV3BpDQpNakIyWkZoT2JHTnBPWEJU
    UjBaNVpHMVdlbVJGTld4a00wMDNJajQ4YVcxbklITnlZejBpYUhSMGNEb3YNCkwybG9ZWEoyWlhO
    MExtTmhMM2R3TFdOdmJuUmxiblF2Y0d4MVoybHVjeTl1WlhkemJHVjBkR1Z5TDJWdA0KWVdsc2N5
    OTBhR1Z0WlhNdlpHVm1ZWFZzZEM5cGJXRm5aWE12ZVc5MWRIVmlaUzV3Ym1jaUlHRnNkRDBpDQpJ
    aUF2UGp4aWNpQXZQbGx2ZFhSMVltVThMMkUrUEM5MFpENE5Dand2ZEhJK0RRbzhMM1JpYjJSNVBn
    MEsNClBDOTBZV0pzWlQ0TkNqeHdQbFJ2SUdOb1lXNW5aU0I1YjNWeUlITjFZbk5qY21sd2RHbHZi
    aXdnUEdFZw0KYUhKbFpqMGlhSFIwY0RvdkwybG9ZWEoyWlhOMExtTmhMM2R3TFdOdmJuUmxiblF2
    Y0d4MVoybHVjeTl1DQpaWGR6YkdWMGRHVnlMMlJ2TDNCeWIyWnBiR1V1Y0dod1AyNXJQVEUxTFRZ
    elkyWmxZalZrTjJVaUlIUmgNCmNtZGxkRDBpWDJKc1lXNXJJajVqYkdsamF5Qm9aWEpsUEM5aFBp
    NDhMM0ErRFFvOEwyUnBkajROQ2p3dg0KWkdsMlBnMEtQQzkwWkQ0TkNqd3ZkSEkrRFFvOEwzUmli
    MlI1UGcwS1BDOTBZV0pzWlQ0OGFXMW5JR0ZzDQpkRDBpYm1WM2MyeGxkSFJsY2lJZ2MzSmpQU0pv
    ZEhSd09pOHZhV2hoY25abGMzUXVZMkV2ZDNBdFkyOXUNCmRHVnVkQzl3YkhWbmFXNXpMMjVsZDNO
    c1pYUjBaWEl2YzNSaGRHbHpkR2xqY3k5dmNHVnVMbkJvY0Q5eQ0KUFU1cVRUZE5WRlVsTTBRaUx6
    NDhMMkp2WkhrK1BDOW9kRzFzUGc9PQ0KDQotLWIxX2U5MGE3YzUxNGIwNDZjYTBhYjZlZmJiNWIz
    OTYyZDgzLS0NCg0K

    #11825
    Stefano
    Keymaster

    It seems a base 64 representation of the email. Try to change the encoding on main newsletter settings. I don’t know why a client should read it (so it means it’s readable) and apple mail not…

    #11847
    revtrev
    Participant

    It’s set to the default. Should I try setting it to base 64 or is that the problem?

    The users I know that are having issues all use the same ISP provider for their mail. Could that be part of the issue?

    I guess testing base 64 is a good place to start.

    #11852
    revtrev
    Participant

    Just so you know… I got it working for everyone with the 8-bit setting.

    Thanks for helping out. I’m going to be promoting this with others in my niche. (pastors)

    #11871
    Stefano
    Keymaster

    Uhm so probably is not the mail client on your PC but the mail server which delivers the email doing something bad with the email. I had experiences with mail servers which changed the pasing through emails… 🙁

    Bye, Stefano.
    Already tried Nearby Photos? Try it and see what’s happening around you!

    #11909
    pazzaglia
    Participant

    revtrev, can you be more specific with how you fixed it? I’m getting the same reports from my subscribers who read the newsletter on iphone (gobbletygook instead of html or text version).

    Ciao,

    L

    #11916
    revtrev
    Participant

    In WP go to

    Newsletter – Configuration – Advanced Settings – Email Body Content Encoding – and select 8-bit

    That worked for an ISP that many of our subscribers use, but understand you may need to troubleshoot the right setting for your subscribers.

    I’ve got a screenshot here

    #11917
    pazzaglia
    Participant

    Great, THANKS for the detailed instructions and screen shot. It was set to “default” and I switched it to 8-bit now so at least this way I’ll see if my iphone-reading users will be able to finally read the e-mail.

    Ciao,

    L

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.