Home › Forums › Newsletter Plugin Support › Newsletter can't be read in Apple Mail
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pazzaglia.
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September 15, 2014 at 3:34 am #11819
revtrev
ParticipantI just found out users who are using apple mail are getting garbled messages like I’ll post below.
I’m using Newsletter Version 3.6.3 on WP 4.0 sending through Sendgrid.
The issue doesn’t occur with me on my Mac, but I’m using gmail to view. When subscribers user Mail on iOS or OS they get this gobbly-gook.
Any thoughts on how to fix this?
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OTYyZDgzLS0NCg0KSeptember 16, 2014 at 8:57 am #11825Stefano
KeymasterIt seems a base 64 representation of the email. Try to change the encoding on main newsletter settings. I don’t know why a client should read it (so it means it’s readable) and apple mail not…
September 16, 2014 at 8:08 pm #11847revtrev
ParticipantIt’s set to the default. Should I try setting it to base 64 or is that the problem?
The users I know that are having issues all use the same ISP provider for their mail. Could that be part of the issue?
I guess testing base 64 is a good place to start.
September 17, 2014 at 2:41 am #11852revtrev
ParticipantJust so you know… I got it working for everyone with the 8-bit setting.
Thanks for helping out. I’m going to be promoting this with others in my niche. (pastors)
September 18, 2014 at 10:29 pm #11871Stefano
KeymasterUhm so probably is not the mail client on your PC but the mail server which delivers the email doing something bad with the email. I had experiences with mail servers which changed the pasing through emails… 🙁
Bye, Stefano.
Already tried Nearby Photos? Try it and see what’s happening around you!September 25, 2014 at 11:54 am #11909pazzaglia
Participantrevtrev, can you be more specific with how you fixed it? I’m getting the same reports from my subscribers who read the newsletter on iphone (gobbletygook instead of html or text version).
Ciao,
L
September 25, 2014 at 5:11 pm #11916revtrev
ParticipantIn WP go to
Newsletter – Configuration – Advanced Settings – Email Body Content Encoding – and select 8-bit
That worked for an ISP that many of our subscribers use, but understand you may need to troubleshoot the right setting for your subscribers.
I’ve got a screenshot here
September 25, 2014 at 6:45 pm #11917pazzaglia
ParticipantGreat, THANKS for the detailed instructions and screen shot. It was set to “default” and I switched it to 8-bit now so at least this way I’ll see if my iphone-reading users will be able to finally read the e-mail.
Ciao,
L
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