Newsletter can't be read in Apple Mail

[revtrev]

I just found out users who are using apple mail are getting garbled messages like I’ll post below.

I’m using Newsletter Version 3.6.3 on WP 4.0 sending through Sendgrid.

The issue doesn’t occur with me on my Mac, but I’m using gmail to view. When subscribers user Mail on iOS or OS they get this gobbly-gook.

Any thoughts on how to fix this?

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[Stefano]

It seems a base 64 representation of the email. Try to change the encoding on main newsletter settings. I don’t know why a client should read it (so it means it’s readable) and apple mail not…

[revtrev]

It’s set to the default. Should I try setting it to base 64 or is that the problem?

The users I know that are having issues all use the same ISP provider for their mail. Could that be part of the issue?

I guess testing base 64 is a good place to start.

[revtrev]

Just so you know… I got it working for everyone with the 8-bit setting.

Thanks for helping out. I’m going to be promoting this with others in my niche. (pastors)

[Stefano]

Uhm so probably is not the mail client on your PC but the mail server which delivers the email doing something bad with the email. I had experiences with mail servers which changed the pasing through emails… 🙁

Bye, Stefano.
Already tried Nearby Photos? Try it and see what’s happening around you!

[pazzaglia]

revtrev, can you be more specific with how you fixed it? I’m getting the same reports from my subscribers who read the newsletter on iphone (gobbletygook instead of html or text version).

Ciao,

L

[revtrev]

In WP go to

Newsletter – Configuration – Advanced Settings – Email Body Content Encoding – and select 8-bit

That worked for an ISP that many of our subscribers use, but understand you may need to troubleshoot the right setting for your subscribers.

I’ve got a screenshot here

[pazzaglia]

Great, THANKS for the detailed instructions and screen shot. It was set to “default” and I switched it to 8-bit now so at least this way I’ll see if my iphone-reading users will be able to finally read the e-mail.

Ciao,

L

[Author]

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