Home Forums Newsletter Plugin Support In plugin version 3.8.3 users cannot unsubscribe

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  • #16736
    Anonymous
    Inactive

    Dear Stefano,

    It seems that users can’t unsubscribe from the newsletter.
    I’ve checked on three different WordPress installations.
    The behavior is the same.

    Here are the steps that I take:

    1. Enter e-mail from the Newsletter widget and press subscribe.
    2. Open the received confirmation e-mail and confirm subscription.
    3. From the Welcome aboard e-mail click the unsubscribe link and confirm that I want to unsubscribe by clicking the link on the page: wp-content/plugins/newsletter/subscription/page.php?nm=unsubscription
    4. After clicking the link I get the “Your subscription has been deleted. Thank you.” on the next page
    5. However I don’t receive an email confirming that I unsubscribed successfully and when I go to Newsletter -> Subscribers I can still see the same e-mail address with status CONFIRMED.

    Is there anything I am missing out?
    Thank you in advance.

    #16737
    Stefano
    Keymaster

    Sorry, it’s now fixed… a wrong file has been committed.

    #16747
    Anonymous
    Inactive

    Dear Stefano,

    Thanks for your answer. How do I fix this on my site? Do I reinstall the plugin? And if I reinstall it – will the customized options remain?

    #16748
    Stefano
    Keymaster

    Just update to version 3.8.4

    #16842
    Tomasz Lebiedz
    Participant

    Hi, I have just updated to 3.8.4 version, but I still have the same problem (that users can’t unsubscribe from the newsletter!)

    #16853
    Stefano
    Keymaster

    Kust tested in a clean installation: the user you’re unsubscribing in which status is? And which is the error (if one) you get?

    #16886
    Tomasz Lebiedz
    Participant

    I dont get any error message. But user who clicks the unsubscribe link and next confirms that he/she wants to unsubscribe by clicking the link on the confirmatiom page still remains on the subscription list ;-( (altought user get confirmation that his email adres was deleted)

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