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Import Troubles

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 22, 2015 at 7:42 am #18467
    webdev
    Participant

    Hi

    I am having trouble with an import of subscribers. I have created a csv have the correct column headings (email, first name, last name). I select the correct separator however I get an error message [invalid email] for every record. The csv is created on a mac.

    Could you please advise what the issue is?

    Thanks

    October 24, 2015 at 10:22 am #18494
    Stefano
    Keymaster

    Hi there was a problem that should be fixed on latest version. Is the problem still there?

    October 27, 2015 at 2:00 am #18547
    webdev
    Participant

    yes – I have upgraded to the new version and I am still getting the same error message when I try to import – what is the issue???

    October 29, 2015 at 5:59 am #18578
    webdev
    Participant

    Hi

    Your support is very very slow! Could you please resolve the above – why is the import not working?

    Thanks

    October 30, 2015 at 8:08 am #18605
    Stefano
    Keymaster

    Hi, for priority support, please open a ticket. Did you already have an active ticket on this problem? Then, could you paste here an example of data you’re importing?

    November 3, 2015 at 7:31 am #18734
    webdev
    Participant

    Hi

    No I don’t have a ticket open as I don’t have access to your ticket system … if I did have access to this then I would have lodged a ticket. I also can’t upload a file here to show you the file, nor can I upload data here as it is a public forum.

    I opened this topic 7 days and still have not had the issue resolved. I would imagine that importing data is a very common requirement … so could you please advise what the issue is? Or provide a response where I can give you private information for you to be able to quickly resolve this.

    Regards

    November 14, 2015 at 1:51 pm #18931
    Stefano
    Keymaster

    Hi, could you copy a line of your csv here? Should not be a problem. Tickets are available to customer, this forum is for the free features of a free plugin.

    Stefano.

    November 18, 2015 at 8:25 pm #18985
    brentmann
    Participant

    I am having the same problem. This is what I get when I try to import my CSV. Thanks for the help I really appreciate it.

    Here’s a link to my screenshot, and csv file.

    Screen – https://www.dropbox.com/s/4b9ui79fu4qbhi2/Screen%20Shot%202015-11-18%20at%202.23.28%20PM.png?dl=0
    CSV File – https://www.dropbox.com/s/iibktr4ehnwawm3/Real%20Esate%20Agent%20List%20updated.csv?dl=0

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