Home Forums Newsletter Plugin Support Hotmail & Gmail can not be receive: serverlog = sendt but mails are not received

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  • #14748
    act2change
    Participant

    Hi

    I have recently installed this plugin (have WP 4.1) and emails are received for corporate accounts bot not mails sendt to Hotmail og gmail. I have contact form 7 installed and it works fine.

    Please advice

    #14749
    Stefano
    Keymaster

    Try to disable the tracking of the email and do a test from the diagnostic panel. Let me know.

    #14750
    act2change
    Participant

    Hi Stefano

    Tracking was already disabeled. Using the diagnostic panel still Works fine for corporate but not for Hotmail og gmail.

    Any other suggestions ?

    TIA

    #14752
    Stefano
    Keymaster

    Uhm, what you set on main newsletter config for sender, return path and reply to? Try to empty the latter two and set the sender as you see it to come from contact form 7. Have you setup an SMTP on Newsletter configuration OR have you an SMTP plugin that make WordPress to use an SMTP to send emails?

    #14753
    act2change
    Participant

    config settings:

    sender mail : hrm@act2change.dk
    sender name : act2change
    return path : hrm@act2change.dk
    reply to : hrm@act2change.dk

    This is the same email used in CF7

    No setup for SMTP og no SMPT pluging installed.

    #14754
    act2change
    Participant

    Ok – this is maybe the reason.

    I have my website hosted at a different provider than my corporate mail account ?

    #14755
    Stefano
    Keymaster

    For sure it can be a big problem to use an email on a different domain than the one of the blog. You web provider could drop the outgoing messages. More, the sender email should be a real existing email.

    Stefano Lissa.

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