I’ve got the followup extension installed and enabled in it’s settings, but when I look at the newsletter table all of the new people who have signed up have the followup column set to 0. For the ones where I’ve set it manually to 1, the followup_step is set to 0 as is followup_time.
When I look at older users where followup = 1, they are stuck part way through the followup process. For example, when I run “SELECT * FROM wp_newsletter
where followup = 1 and followup_step <> 0″ on the database I see a bunch of users who were created in January are sitting at step 6 (some are at 7 or 8).
If I look at the diagnostics it says that Followup’s status is “Not active”.
From what I can tell from the data it hasn’t been working correctly since about Jan 20, 2014. Any ideas what’s going on, and how can fix it? I’ve tried disabling the plugin and turning it back up, which didn’t help at all.
Hi This is very strange. Now I’m on holiday and can only send emails. Anyway did you create a custom theme? A problem in the theme can block the delivery for example. Do you have the followup extension in the old format or the new format (version 2.x)?