I can’t have the follow up module working even though I created a cron job on an external server because my provider doesn’t allow it. The URL I entered is “http://www.yourdomain.com/wp-cron.php” as you said in your documentation. The cron has run twice now but my emails haven’t been sent yet and the cronjob doesn’t return any error.
There is no “define(‘DISABLE_WP_CRON’, true);” in the wp-config.php file.
The diagnostica panel is not fully integrated with follow up, ignore it. The subscribers are not automatically added to the follow up service: old subscriber, before follow up activation won’t be active, you should add them manually.
When the module is disabled it means no follow up email are sent.
I don’t understand how the follow up module works. It is enabled in the configuration panel and “Add to follow up every new subscriber?“ is set on “yes“. But, in their profile, some subscribers have the “follow up” flag on “yes” and others on “no” (only confirmed or unsubscribed subscribers if this can help you understand the issue).
And I don’t give my subscribers the possibility to change the setting in their profile page. There’s a mystery here for me…
Anyway, whether the “follow up” flag is on or off, the follow up mails aren’t sent.
I still have the Newsletter 3.1.1 version. Do you think it could help if I upgrade to the 3.1.5?
I hope you can find out what goes wrong and help me find a solution.