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Error while saving subscriber

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 31, 2015 at 8:04 am #14971
    Anonymous
    Participant

    I can add subscriber, but can not change it’s properties. When i try i get: “Database error.”. How to fix it?

    January 31, 2015 at 2:07 pm #14972
    Stefano
    Keymaster

    Hi, have you upgraded from a very old version?

    January 31, 2015 at 5:00 pm #14975
    Anonymous
    Participant

    @Stefano

    No. I downloaded yesterday everything from the website and Newsletter from wordpress plugins directory. One thing that comes into my mind is that i installed and enabled plugins before i’ve installed and enabled the Newsletter itself. Can it be the issue here?

    January 31, 2015 at 5:48 pm #14976
    Stefano
    Keymaster

    Hi, other plugin should not affect the saving of a subscriber. Try to enable the logging at debug level (on diagnostic panel) and check the files generated on wp-content/logs/newsletter/ folder (or send them to me at stefano@thenewsletterplugin.com after a couple of saving went wrong. If the log does not report enough information, I’ll ask you if it’s possible to have an admin account so I can debug the saving operation directly.

    Eventually, try to deactivate and reactivate the plugin again.

    Stefano.

    February 2, 2015 at 11:08 am #14980
    Anonymous
    Participant

    @Stefano,

    Thanks for answer. I disabled and enabled plugins (with Newsletter first) and not it works. Thanks!

    March 12, 2015 at 10:44 pm #15415
    cozyteacart
    Participant

    Hi Stefano:

    I am getting the same error after a user submits the subscription button. I will forward along the debug logs if you wouln’t mind taking a look.

    Much appreciated, and thanks.

    Eric

    April 11, 2015 at 10:19 am #15618
    anto
    Participant

    Hi Stefano,

    I have exactly the same error message when saving a new user: “Database error”.

    I send you now the log file at stefano@thenewsletterplugin.com

    Please kindly take a looks.

    Many thanks.
    Antoine

    April 13, 2015 at 10:55 pm #15623
    Stefano
    Keymaster

    Hi Antoine, I don’t remember if it was you to who I replied solving the problem (was the follow up).

    April 13, 2015 at 11:01 pm #15625
    cozyteacart
    Participant

    The fix had to do with the database user credentials not having correct permissions to “create”.

    April 14, 2015 at 8:59 am #15632
    anto
    Participant

    Hi Stefano,

    Yes, Stefano, the solution you suggested has solved this issue for me perfectly.

    Many thanks.

    Antoine

    October 20, 2015 at 3:59 pm #18430
    Robin Darlington
    Participant

    I have this problem. Would it be possible to post the solution here so I can see it/ use it myself?

    October 20, 2015 at 9:25 pm #18432
    Stefano
    Keymaster

    Uhm, which fields are you changing? If you chenage the email and use an already registered email tha save will fail, but with a message. Or maybe you can try to force an upgrade on diagnostic panel.

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