Home Forums Newsletter Plugin Support ERROR 500 – INTERNAL SERVER ERROR

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  • #9699
    Anonymous
    Inactive

    Hi-
    Can somebody please help me, no matter what I try I keep getting the below error message

    ERROR 500 – INTERNAL SERVER ERROR

    The HTML link it goes to is the following:

    http://www.linecatchers.com/wp-content/plugins/newsletter/do/subscribe.php

    I am not sure how to get this fixed

    #9701
    Stefano
    Keymaster

    Very very strange to see that on hostgator. On diagnostic panel there are some warning about file permissions?

    #9702
    Stefano
    Keymaster

    By the way, you should find in the folder wp-content/plugins/newsletter/do an error_log file (not externally accessible) with the error cause inside. Can you mail it to me? stefano@satollo.net.

    #9703
    Anonymous
    Inactive

    Thanks for getting back to me, I do not see that error log file? I sent you an email with what I see in that folder

    #9718
    Stefano
    Keymaster

    I saw the email, but that log file is a Newsletter file and cannot log the 500 error. May be you have another error log in the root folder?
    Are you sure the file permission are not so strict that neither apache can log the error on that folders?

    #12101
    Anonymous
    Inactive

    I have same error.

    The only data about that on the log is:
    [Wed Oct 22 13:57:29 2014] [error] [client 31.222.112.49] Premature end of script headers: <strong>subscribe.php</strong>, referer: http://domain.net/

    The url causing that is:
    http://domain.net/wp-content/plugins/newsletter/do/subscribe.php

    System is CentOS 6.5 with CWP Centos webpanel, wich manages too the configuration (uses suPHP).

    I have no problem like that with other plugins.
    Any suggestion?

    #12102
    Stefano
    Keymaster

    Did you customized something like the message.php page? Or can be a file permission problem, match the permission with the ones of the index.php file of your wordpress installation.

    Let me know.

    Bye, Stefano.
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