Emails won't send

[Jenna Bensoussan]

Hi,

I have used this plugin on many sites and it has always worked perfectly until this new website. I am not sure why, but for some reason it does not send a confirmation email, or any other kind of email. I have this site on the same server as my other sites that are using this plugin and none of the others are having this issue. Can someone please help? It says it sent the email but the email is never received – and I have tried every ISP there is from Gmail, Yahoo and AOL to Hotmail and my work email address… nothing goes through. Any help will be greatly appreciated!

Error Msg when I test using SMTP … but I do not have SMTP set up on any other site or this one (not sure if this is relevant): 2016-02-01 22:00:58 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)

[Stefano]

Hi, did you try a test from the diagnostic panel?

[Anonymous]

Hi Stefano,

I have the same problem. It works fine from diagnostics but nothing is received from the actual sign up form.

[Stefano]

Try to change the confirmation email content removing the word Subscription, sometime provider has (wrong) spam filters. Which is your provider?

[Author]

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