Home Forums Newsletter Plugin Support Diagnostic Test ok, but no welcome email?!

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  • #8749
    ofer
    Participant

    Hi,
    I am hosting on Goddady.
    I have tested diagnostic test for emails (wordpress and newsletter) and recevied all 4 emails ok.

    When I subscribe, I don’t get the welcome email although I have in “subscription steps”–>General–>Send welcome email to registered users–>Yes

    Any idea why?

    I have the same plugin and configuration on anther hosting provider and it works ok.
    Thanks

    #8775
    Stefano
    Keymaster

    On go daddy you’re require to the their SMTP or you have such kind of issues.

    https://www.thenewsletterplugin.com/godaddy-using-smtp-external-server-on-shared-hosting

    Stefano.

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