Diagnostic Test ok, but no welcome email?! Home › Forums › Newsletter Plugin Support › Diagnostic Test ok, but no welcome email?! This topic has 1 reply, 2 voices, and was last updated 10 years, 2 months ago by Stefano. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts July 14, 2013 at 11:59 am #8749 oferParticipant Hi, I am hosting on Goddady. I have tested diagnostic test for emails (wordpress and newsletter) and recevied all 4 emails ok. When I subscribe, I don’t get the welcome email although I have in “subscription steps”–>General–>Send welcome email to registered users–>Yes Any idea why? I have the same plugin and configuration on anther hosting provider and it works ok. Thanks July 16, 2013 at 8:51 am #8775 StefanoKeymaster On go daddy you’re require to the their SMTP or you have such kind of issues. https://www.thenewsletterplugin.com/godaddy-using-smtp-external-server-on-shared-hosting Stefano. Author Posts Check out our premium plans with priority support. Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In