I’m on newsletter version 3.8.8 and wordpress version 4.3.1. I have used newsletter successfully for a few months now.
I can create a new newsletter, but when I try to save (or send) it, I get a blank screen that just says “database error”. I have deactivated and reactivated the plugin to no avail.
I could try uninstalling and reinstalling, but if I do that will I lose my subscriber list?
Hi, nothing will be lost if you reinstall the plugin, anyway try firstly to deactivate and reactivate the plugin.
Check the diagnostic panel as well and try to report me the Database Charset/Collate value. Check even the folder wp-content/logs/newsletter and find a file store-xxxx.log. Can you send it to me? (stefano@thenewsletterplugin.com)
I received your files, but the logs have nothing more to understand the problem. Can you give me an administrative access so I can try to save the email which gave you that error and debug it? If so, stefano@thenewsletterplugin.com.