Home › Forums › Newsletter Plugin Support › Confirmation Emails Not Being Delivered

Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 26, 2013 at 7:27 am #9027
    prpllvr
    Participant

    I tried using my own email address to test out signing up an email, but the “please confirm your subscription” email isn’t being sent. (I’ve checked the Spam folder.)

    When I send test emails from the Diagnostic page, one email receives all 3 Newsletter tests okay, another email only receives 1 or 2.

    The Sender Email Address I’m using has my website address in it (support@sitename.com), but it’s just a forwarding email address from my domain host.

    Is that the problem? If so, why would the test emails go through okay?

    Thank you for your help!

    August 26, 2013 at 8:24 am #9028
    Stefano
    Keymaster

    Hi, if you own address correspond to the one of the sender (even if it’s a forward), may be the mail system is blocking it. Can you ask a friend to try out the subscription?

    August 26, 2013 at 8:28 am #9030
    prpllvr
    Participant

    Hi, thanks for the response.

    I tried with both an email that wasn’t connected (my personal gmail account) and with the gmail account that controls the forwarded email address. My personal account receives all 3 tests okay. The one linked to the sender address receives only 1-2.

    But my personal account still isn’t getting the subscription confirmation emails when I test subscribe.

    August 27, 2013 at 9:26 am #9036
    Stefano
    Keymaster

    Hi, can you send me the blog address so I can try out a subscription. Which provider are you using?

    August 27, 2013 at 9:45 am #9038
    prpllvr
    Participant

    http://www.eatoutpaleo.com

    The domain and email are through Hover.com.

    August 27, 2013 at 2:27 pm #9041
    Stefano
    Keymaster

    I tried to subscribe an I did not received emails. You should ask the provider about that because is not good. Ask them is they have limits on the number of email you blog can send, or if you need to use an SMTP (ask them the SMTP parameters as well).

    Stefano.

    August 27, 2013 at 7:20 pm #9044
    prpllvr
    Participant

    I checked out my domain provider’s info about SMTP settings and changed my gmail “additional account” SMTP settings and added that SMTP info to the Configuration section of the plugin and that fixed it.

    Thank you for your help!

    September 18, 2013 at 4:52 pm #9250
    dsueiro
    Participant

    I’m facing the same issue.
    Using SMTP configuration doesn’t solved the problem. I’m getting a connection refused message.
    My email server is Goddady and I use the SMTP on gmail and it works nice.

    The Test on Diagnostic page works fine.

    September 18, 2013 at 9:03 pm #9252
    Stefano
    Keymaster

    On godaddy you can ONLY use the godaddy SMTP, search on my site.

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