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Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 5, 2014 at 7:56 pm #11208
    lopezi
    Participant

    Hi,

    I have moved the site to another server and lost all my subscribers.
    Any chances to get them back automatically?

    June 5, 2014 at 10:23 pm #11214
    Stefano
    Keymaster

    If they migrate the wordpress database, no subscribe has been lost. Who did the migration? Can you ask him about your original database?

    June 5, 2014 at 10:27 pm #11219
    lopezi
    Participant

    I did the migration.
    Have the WP database with me (is this a separated database?)

    June 5, 2014 at 10:36 pm #11220
    Stefano
    Keymaster

    the database contains some tables of the newsletter plugin: wp_newsletter*, you should import them as well.

    June 6, 2014 at 10:51 am #11229
    lopezi
    Participant

    all this 3 tables were imported with the WP database and I have them on my new server database:

    wp_vjvq_newsletter
    wp_vjvq_newsletter_emails
    wp_vjvq_newsletter_stats

    however the subscribers are not yet on the backend, there are around 1000 so I could really need some help in here, do you have an idea why? could it be a permissions issue?

    June 6, 2014 at 12:01 pm #11230
    Stefano
    Keymaster

    hi the other wordpress tables are prefixed with wp_vjvq_ as well?

    June 6, 2014 at 12:04 pm #11231
    lopezi
    Participant

    Yes. all of them are

    June 6, 2014 at 12:13 pm #11232
    Stefano
    Keymaster

    So the plugin should see the tables. if you do an export? are you sure the subscriber panel is not filtering by status or by name?

    June 6, 2014 at 12:18 pm #11233
    lopezi
    Participant

    Blind is the one who don’t wanna see. It was the filter. Thanks for your time

    June 6, 2014 at 6:17 pm #11234
    lopezi
    Participant

    (by the way, I have replied one of your newsletters a couple a weeks ago but this seems the best way to contact you. Your recent newsletters, from “Satollo.net <newsletter@satollo.net>” only arrive with a smaller than sign:”<“, no further content, you may wanna give a look at it)

    June 7, 2014 at 5:28 pm #11271
    Stefano
    Keymaster

    Sorry, I missed to reply. It’s long time I don’t send a newsletter which where the subject of the empty email?

    June 9, 2014 at 3:30 pm #11273
    lopezi
    Participant

    There is one from May 10th with the subject “Newsletter Full Customization and Translation”.
    Satollo.net via sendgrid.me

    June 9, 2014 at 3:31 pm #11274
    lopezi
    Participant

    May 30th I mean

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