Home Forums Newsletter Plugin Support Forum Can’t renew my premium subscription and don’t get any help for it

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #250924
    diymode
    Participant

    I would like to renew my premium subscription but the form doesn’t take my vat number. So I can’t upgrade. And without the premium version I don’t get any support. Do you want my money or not? I don’t know what to do now…

    #250925
    Roberto
    Keymaster

    Hi, I’ve just checked for you. EU VAT service responds:

    No, invalid VAT number for cross border transactions within the EU (please refer to FAQ, questions 7, 11, 12, 13 and 20 for more information).
    The owner of the VAT number may contact the competent authorities for correction or clarification:
    https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ09.shtml

    So we cannot accept your VAT number, please continue as a B2C customer.

    Regards,
    Roberto

    #251122
    diymode
    Participant

    How do I continue as b2c customer? I won’t get a vat number since I live in the Canary Islands.

    #251208
    diymode
    Participant

    Why dont I get any help? This is so frustrating…

    #251249
    Roberto
    Keymaster

    To continue as a B2C customer just don’t fill the VAT field.
    Regards,
    Roberto

    #251516
    diymode
    Participant

    If I would have known it’s that easy! I could have saved money, time and stress. But thanks anyway.

Viewing 6 posts - 1 through 6 (of 6 total)
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