Home Forums Newsletter Plugin Support Cannot subscribe- going to 404 but checked all persmissions

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  • #12286

    Hello,

    I am working for a client who has this plug-in installed on their site. After the recent update in November no one can subscribe, it’s going to a 404 error. Before that the plug-in worked fine for over a year. I have checked with the host and they cannot find a issue, I have deactivated all other plug-ins and retry without success. Can you please help?

    http://www.fallingsprings.net/

    The subscribe form is in the footer…

    Thanks!
    William

    #12289
    Stefano
    Keymaster

    Check on subscription steps panel if the link of the Newsletter dedicated page is correct.

    Bye, Stefano.
    Already tried Nearby Photos? Try it and see what’s happening around you!

    #12291

    Yes, it is correct… http://www.fallingsprings.net/newsletter-3

    It is happening with or without the link in place.

    #12294
    Stefano
    Keymaster

    Hi I checked your blog, the 404 page is de to some server configuration. Check for an .htaccess file inside the wp-content or plugins folder. Probably there is a block or those folder are not readable by the apache.

    This is the only reason for that error. You can even ask the provider while the url produced by the subscription submission gives a 404: they should be able to sort out the problem.

    #12295

    I think this was caused by the recent update. Everything was working properly before the auto update occurred, from what I can tell.

    #12297
    Stefano
    Keymaster

    The update can produce two possible problems: 1. the file wp-content/plugins/newsletter/do/subscribe.php is missing, or the new file copied by wordpress from the new version has wrong file system permissions. A 404 cannot due to the plugin it self, it is a structural problem.

    Check if that file exists. If not, delete the plugin and reinstall (nothing will be lost).

    #12300

    I contacted the host first, they cannot find a reason why the file won’t run.

    I also already checked the subscribe.php file, it’s perfect.

    #12301
    Stefano
    Keymaster

    A 404 response to this file

    http://www.fallingsprings.net/wp-content/plugins/newsletter/do/subscribe.php

    should be solved by your provider. Have you some security plugin installed?

    #12303

    No security plug-ins, I even tried disabling all plug-ins and testing, the same issue.

    #12306
    Stefano
    Keymaster

    Hi, your server is configured to show a file list

    http://www.fallingsprings.net/wp-content/plugins/newsletter/do/

    but if you try to load a file, it gives 404. So it’s clearly a server problem. Try to put a txt file in the folder and see if it will be loaded. Then rename it .php a cdo the test again.

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