Home Forums Newsletter Plugin Support Blank page after subscription

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #26458
    Marinero
    Participant

    Hello,
    i have this problem after the last two updates of the plugin. When you write the e-mail and hit Subscribe you don’t see the confirmation text but blank page. The subscriber receives all e-mails. How I can fix this with the blank page?

    #26482
    Roman
    Participant

    I had the same problem. Every confirmation page was blank. All emails were sent correctly.
    I used the option “Newsletter dedicated page” an filled it with my newsletter url. Now it works.

    • This reply was modified 5 years, 10 months ago by Roman. Reason: Found a solution
    #26488
    andrulis
    Participant

    Hi,

    I want to add some more information about the subscription problem:

    At least since the lastest version ( 4.6.6.) all users are being redirected to the “404 page” after clicking the “subscribe”-button.

    The result is the same if the default-newsletter-dedicated page ist being used for the confirmation message or a if an alternative custom page ist being used. And the email of the subscriber is not being stored in the database – the subscription is completely lost.

    I solved the problem for the moment by going back zu newsletter-version 4.6.1, and now everything works fine again. (I have not testet the versions between, as it seems, that the bug is there since about 3 weeks. (unfortunately nobody complaint about this until today, that he could not subscribe).

    This problem occurs on all installations, that I was able to check.
    Therefore it seems to be a very serious problem

    • This reply was modified 5 years, 10 months ago by andrulis.
    • This reply was modified 5 years, 10 months ago by andrulis.
    • This reply was modified 5 years, 10 months ago by andrulis.
    #26550
    michael
    Participant

    I have the exact same problem. And I tried it on different providers with same results.

    #26553
    BeliveSRL
    Participant

    I have the same problem. Really I get blank page on every kind of confirmation required.

    I have “solved” the problem creating a
    – Alternative custom confirmation required page
    – Alternative custom welcome page
    And now it is working.

    The only problem is unsubscription link that is not working. For the moment I am asking people to reply “delete me” (and delete them manually) as the unsubscription link is not working at all.

    #26555
    andrulis
    Participant

    Hi,

    Version 4.6.7 did not solve the problem with the 404 page.

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