All our subscribers are suddenly missing

[bizim-kiez]

Dear newsletter-team,

we’re very happy to use your newsletter plugin for our website. We set it up 3 days ago and it worked perfectly. We already had around 150 subscribers.

But now they are all gone, except one, that hasn’t confirmed yet.

Only thing we changed in the meantime was the confirmation required message. We’re not sure if that has anything to do with it.

Please help us as soon as possible. We’re a neighbourhood group that needs to organize itself and we wanted to send out a newsletter on monday already.

Thanks,
bizim-kiez.de

• This topic was modified 7 years, 9 months ago by bizim-kiez.

[Stefano]

Did you check if the subscriber panel as one or more filters set?

[Author]

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