Home › Forums › Newsletter Plugin Support › Access

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 29, 2013 at 3:01 pm #9953
    msevans12
    Participant

    I purchased access to the newsletter extension downloads and I am trying to get them to work, but when I log in now, I don’t have the option to download them again.

    November 29, 2013 at 5:26 pm #9954
    Stefano
    Keymaster

    Hi, under your account (msevans12) I don’t find an active contract. Can you send me (at satollo@gmail.com) the invoice of the payment gateway so I can see to which account it is attached (or adjust the transaction)?

    May be there has been a failed communication between the payment gateway and the site.

    November 29, 2013 at 6:24 pm #9956
    msevans12
    Participant

    What does the payment confirmation e-mail look like?

    November 29, 2013 at 8:16 pm #9957
    Stefano
    Keymaster

    It is an email from clickbank or bluesnap (did you pay with one ot the other?) with an order number.

    Did you pay with credit card or via paypal?

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.