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0 sent but statistics shows some opens and clicks.

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 9, 2015 at 5:30 am #14656
    Anonymous
    Participant

    I cannot tell if all my emails were sent. How can I know for sure? I paid for the reports, but I still cannot tell.

    My newsletter list shows that 94 email addresses were on the list, but that 0 emails were sent. However, when I click on statistics for that newsletter, now it says 94 emails were sent.

    Additionally, I have a large list of 23,000 addresses. The Newsletter list says 4,000 of 23,000 were sent and the statistics page says 23,000 were sent. However, I usually get 16% open and now I only have 1% open…

    January 9, 2015 at 8:04 am #14657
    Stefano
    Keymaster

    Hi, can you send me a screenshot of the newsletter list panel (where the you can see the sending (xxx/yyy) for your current newsletter) and its relative statistcs panel, so I can see the number and be of help?

    You can send it to me at stefano@thenewsletterplugin.com or just link the screenshots here.

    If in the newsletter list you have 4000/23000 and still in sending status, it means the newsletter delivery has not yet finished. Are you using an external SMTP service to deliver your newsletters?

    Thank you, Stefano.

    January 9, 2015 at 1:54 pm #14662
    jcolome
    Participant

    I too find it odd that my newsletter is sent always to 130 members with a 13 % open rate all the time on all my newsletters ?

    If I use mailchimp a much higher response is given.

    January 9, 2015 at 2:49 pm #14663
    Stefano
    Keymaster

    Mailchimp has whitelisted servers while your provider problably has not, so there is the possibility that some of your emails end in the spam folder. Would you send me a test email from your blog at stefano@thenewsletterplugin.com so I can check the mail server address against spam services?

    January 9, 2015 at 3:16 pm #14664
    jcolome
    Participant

    done

    January 9, 2015 at 5:19 pm #14665
    Stefano
    Keymaster

    Hi, I checked the email and the server seems ok. Are you getting different values from mailchimp and your blog for both the opening and the clicks?

    January 9, 2015 at 5:22 pm #14666
    jcolome
    Participant

    hi – can i give you temp access to wp installation for you to see the % open rate is always the same for several campaings ?

    January 9, 2015 at 9:18 pm #14667
    Stefano
    Keymaster

    Yes, but the numbers are computed distinctly for every email so they cannot be erroneous. You can try to export the list of user who opened the emails and compare them.

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